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How qqmersi Handles Your Personal Data

At qqmersi, your personal data is collected only for the purposes we describe here — account creation, deposit processing via DANA, OVO, GoPay and QRIS, and support communication.

Data collected only for account and payment purposesDANA, OVO, GoPay and QRIS transaction data kept privateYour account details stored with encryptionAccess to your data on requestIndonesian-region data handling where local law permits

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What This Privacy Policy Covers and Why

qqmersi Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This policy applies to every interaction you have with qqmersi — from the moment you open your account through to every deposit you make via DANA, OVO, GoPay or QRIS. We collect your name, email address, device identifiers and transaction references to operate your account and

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process payments. Data shared with payment processors is limited to what those processors require to clear your transfer. We do not sell your personal information to third parties. Whether your data is retained or removed depends on local law, and we keep our practices aligned with
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the applicable standards in the regions where we operate. Accessing our platform from Yogyakarta or anywhere else in Indonesia means this policy applies to you in full.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to request a copy of your data, ask us to correct an error, or raise a privacy concern, our support team handles these requests directly. We respond to privacy-specific queries within 48 hours on business days. You can reach us through live chat available from 08:00 to 23:00 WIB, or by submitting a written request through our account portal.

Team online

Live Chat Support

Reach our privacy support team via live chat, available every day from 08:00 to 23:00 WIB. We handle data-access and correction requests during these hours and confirm receipt of each query.

Account Portal Request

Submit a written privacy request through your account portal under the 'Privacy & Data' section. We process data-access requests within 48 business hours and send a confirmation to your registered email.

Email Privacy Desk

For formal written requests — including data deletion or data portability — contact our privacy desk by email. Include your registered account name so we can locate your record quickly and respond accurately.

DATA HANDLING STANDARDS

Six Ways We Protect Your Account Data

Every practical step we take around data storage, cookies, account security and retention is described here.

Encrypted Data Storage

Your account credentials and personal details are stored using AES-256 encryption. This applies to your login information, registered email, and any payment-method references linked to your DANA, OVO, GoPay or QRIS account.

Cookie and Session Tracking

We use session cookies to keep you logged in during your visit and analytics cookies to understand which features you use most. You can manage cookie preferences from the settings panel inside your account.

Payment Data Minimisation

When you deposit via OVO or GoPay, we pass only the transaction reference and amount to the payment processor. We do not store your full payment-account credentials on our servers at any point.

Data Retention Schedule

Account data is kept for as long as your account remains active and for the period required afterward — this retention period depends on local law. You may request early deletion of non-essential data through the account portal.

Account Security Alerts

Any login from a new device triggers an email alert to your registered address. If you receive an alert you do not recognise, contact our live chat team immediately at 08:00–23:00 WIB to freeze access.

Your Right to Request Changes

You can request a copy of your stored data, ask for corrections, or request deletion of non-essential records at any time through the privacy desk. We confirm every request within 48 business hours and complete actions within seven days.

What You Most Often Ask About This Policy

Below are the questions our account holders ask most often about how their data is managed on qqmersi. Each answer reflects our actual process — from how QRIS transaction data is handled to what happens when you ask us to delete your account record.

We collect your name, email address, date of birth and device identifiers at registration. If you make a deposit via DANA or QRIS, we also record the transaction reference number to match payments to your account accurately.

We share data only with payment processors — such as those handling your OVO or GoPay transactions — and only the minimum fields each processor needs. We do not sell personal data to advertisers or data brokers.

Post-closure retention depends on local law. We keep transaction records for the legally required period and then delete or anonymise them. Non-essential marketing preferences are deleted within 30 days of account closure.

Yes. Submit a data-access request through the 'Privacy & Data' section of your account portal or by email to our privacy desk. We deliver a full data summary within seven business days of confirming your identity.

Contact our live chat team between 08:00 and 23:00 WIB, or submit a correction request via the account portal. We update your record within 48 business hours and send a confirmation to your registered email address.

No. We record only the transaction reference and amount for reconciliation. Your full DANA wallet credentials and QRIS payment details are handled exclusively by the respective payment processors and are never stored on our servers.

We use session cookies for login continuity and analytics cookies to improve the account experience. You can view and adjust cookie settings at any time through the settings panel inside your qqmersi account — no re-registration required.

How qqmersi Handles Your Personal Data

How to Reach Us About Your Privacy

Live Chat Support

Account Portal Request

Email Privacy Desk

Six Ways We Protect Your Account Data

Encrypted Data Storage

Cookie and Session Tracking

Payment Data Minimisation

Data Retention Schedule

Account Security Alerts

Your Right to Request Changes

What You Most Often Ask About This Policy

01 What personal data does qqmersi collect when I open an account?

02 Does qqmersi share my data with third parties?

03 How long does qqmersi keep my account data after I close my account?

04 Can I request a copy of all the data qqmersi holds about me?

05 How do I ask qqmersi to correct inaccurate personal information?

06 Are my DANA and QRIS payment details stored on qqmersi servers?

07 What cookies does qqmersi use and how can I control them?

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